My 35 years of building experience have taught me that purchasing a new home is a very emotional experience for most people. Naturally so, since there are so many memories and dreams that revolve around family and home. As a senior manager with America’s top home builders, I also learned that it is very difficult for a large, publicly held company to really look at customers individually, to share their emotional journey toward new home ownership. There are far too many pressures for these large companies to meet profit and volume goals, position themselves in the public eye and avoid legal consequences. Unfortunately, the customer suffers in this environment because, to the big builder, it is strictly business. While to you as a customer, it is intensely personal.
What if you were able to find a builder that offers a national company’s sophistication and buying power along with the care and detail orientation of a personal builder? A builder that has really dynamic and innovative designs at affordable prices. Imagine working with builders who have a vested interest in your delight. Who are concerned about how your home operates after you move in and care about the environment.
Welcome to M Street Homes.
M Street Homes, from its inception, has been designed to embrace each customer’s “personal” viewpoint throughout the building process. How? I can answer that with one simple phrase, “it’s about the people!” We have specifically hired and trained our professionals to look at homebuilding as a customer driven experience rather than a bottom line driven system. This means that our sales people are really interested in what is most important to you, that our builders take the time to pro-actively explain to you how things work, and what we are going to do when a problem presents itself.
Most importantly, we focus on being good communicators. Because building a home is a complex series of coordinated activities involving lots of people. So we make sure that our treasured customers are not left in the dark. Above all, we challenge ourselves to build your home as if it were our own. We inspect your home with the mindset of “would this be acceptable to me if it were my home?” Whenever we call you on the phone or have a meeting with you we think about how we would want to be treated.
To most home builders this approach would seem like a waste of time and effort. Over three decades in this business have taught me that the real joy and satisfaction is manifested in having happy customers – ones you recognize, know their names, and they are glad to see you at a restaurant or in the mall.
I am honored that you are thinking about purchasing an M Street Home and look forward to meeting and getting to know you personally. To demonstrate my commitment to you, here is my personal email address: email@example.com.
Feel free to contact me any time. Thanks in advance for your consideration.
Bob Solomon, President